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What is the relationship between healthdirect and healthinsite

Contact Us

We welcome your feedback about the services healthdirect Australia provides.

Please do not request health information, advice or support via email as we cannot provide it.

For health information, advice and support, call:

healthdirect Australia
Free Call 1800 022 222

Speak directly to a Registered Nurse.
 

 

Pregnancy, Birth & Baby Helpline
Free Call 1800 882 436

Speak to a customer service representative or counsellor.

Emergency - Call 000.

Note: healthdirect Australia  is not available in Victoria and Queensland. Victorian residents can call Nurse on Call on 1300 60 60 24, while Queensland residents can call 13 Health on 13 43 25 84.  The Pregnancy, Birth & Baby Helpline is a national service.

Our telephone information services

healthdirect Australia  - 24-hour health advice and information line - 1800 022 222

Pregnancy, Birth & Baby Helpline - 24-hour information and support help line - 1800 882 436

Do you have speech or hearing difficulties or need an interpreter?

If you are deaf or have speech or hearing difficulties and you need to call healthdirect Australia or the Pregnancy, Birth & Baby Helpline, you can:

  • (if calling healthdirect)  get a friend or relative who is in your presence* to speak to one of a Registered Nurses on your behalf
  • (if calling the Pregnancy, Birth & Baby Helpline) get a friend or a relative to call on your behalf
  • access healthdirect and the Pregnancy, Birth & Baby Helpline through the National Relay Service (NRS)
    • Teletypewriter (TTY) users phone 1800 555 677 then ask for 1800 022 222 for healthdirect or 1800 882 436 for Pregancy, Birth & Baby Helpline
    • Speak and Listen users phone 1800 555 727 then ask for 1800 022 222 for healthdirect or 1800 882 436 for Pregancy, Birth & Baby Helpline
    • Internet relay users connect to the NRS, then ask for 1800 022 222 for healthdirect or 1800 882 436 for Pregancy, Birth & Baby Helpline

If you need translation or interpreting services you can:

Click here for more information about the NRS.

Click here for more information about TIS National. 

* In order to ensure a clinically safe service for our callers, healthdirect Australia maintains a policy of requiring patients, regardless of age, to be present and awake during triage assessment of symptoms

Do you need to contact us or provide feedback about our services?

healthdirect Australia  welcomes your feedback about this website our telephone information and support services and our on-line health information gateway, HealthInsite.

You can provide feedback about healthdirect Australia and the Pregnancy, Birth & Baby Helpline, or get in touch with National Health Call Centre Network Ltd by:

Email
info@nhccn.com.au

(Please do not request health information, advice or support via email as we cannot provide it.)

Facsimile
(02) 9283 9180

Letter
NHCCN Ltd
PO Box A835
SYDNEY SOUTH NSW 1235

HealthInsite

HealthInsite is Australia`s gateway to reliable information on health and wellbeing 

The HealthInsite Online Services Team welcomes feedback about the site and enquiries from potential Information Partners. We cannot provide advice about individual medical cases, for which you should contact your health professional or the healthdirect Australia telephone health advice line on 1800 022 222. Our disclaimer provides more information about the use of HealthInsite.